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APPOINTMENT & SPA ETIQUETTE

Being on time for your appointment is greatly appreciated and a courtesy to other clients. We want to make sure you receive the benefits of your full ser vice and that others following your appointment will have the same opportunity. Please arrive at least 15-30 minutes prior to your appointment. This will allow you time to change into a robe and slippers and relax before your service.

For Women: Arriving early will allow you to enjoy our steam room, hot and cold plunge pools, and spa eatables. To ensure your next appointment with your preferred therapist at the time you desire, we recommend you schedule your appointment during checkout. If you ever feel you would be more comfortable or better served by another staff member, please let us know.

CANCELLATIONS/NO SHOW POLICY
To avoid being charged for your appointment, we request a minimum of 24 hours notice for any single service cancellation and a 48 hour notice for multiple services or spa packages cancelled. Special requirements may apply for group bookings. A $25 fee will be charged for a late cancellation. No show policy: Scheduling and timely rendering of our services is an integral part of our customer satisfaction. Accordingly no shows will be charged in full for all scheduled appointments. Gift certificates may be forfeited if not in compliance with the no show policy.

CELLULAR PHONES
For the courtesy of other clients, please turn all cell phones off or on silent. If needed, please ask a Spa employee for help.

CHILDREN
Children ages 16 and up can receive services with parental approval and a parent present at the time of the appointment. For the comfort of all spa clients, children under the age of 18 will not have access to the spa relaxation areas. For the courtesy of others, children under the age of 16 are not allowed in the spa.

DEPOSITS
We require a credit card number to hold all reservations, a deposit for large parties may be required.  If you are scheduling an appointment for another person you are responsible for the cancelation policy on all services you scheduled..

GIFT CARDS (CERTIFICATES)
For your convenience all gift certificates are in the form of a Bergamos credit card. You must present this card when redeeming your certificate. Gift certificates are for a cash value. Gift cards (certificates) are not refundable once purchased, or replaceable if lost or stolen. Gift Cards may not be used for gratuity.

GRATUITIES
Tipping is always left to the discretion of our clients. Unless noted, gift certificates for our spa packages do not include gratuities. A usual tip for a spa service ranges from 15%-20%. Our check out desk will be happy to process your tips.