Spa Etiquette
For Your Comfort and Safety
We provide lockers, robes and slippers for your comfort during your visit. Our Friendswood female guest may want to bring a swimsuit when using the pools and steam room, however, clothing is optional in this area. Guests visiting our River Oaks location have access to a co-ed steam room and dry sauna. A swimsuit is required.
In keeping with our commitment to cleanliness, safety and hygiene, we sterilize and sanitize equipment for all services and treatments. Our spa is a smoke-free environment.
SUGGESTIONS
Many treatments require removal of all jewelry. Please leave your valuables at home as we are not responsible for lost or stolen items.
For the protections of your clothing, we ask that you wear the robe that is provided.
Depending on your scheduled service, we usually recommend removal of all clothing and undergarments, but it is your option to undress to your comfort level.
Please advise your therapist if you have any medical conditions or are taking any medications.
Drink plenty of water before and after your spa visit.
Pregnant women should refrain from using plunging pools and from receiving any heat or reflexology treatments.
APPOINTMENT & SPA ETIQUETTE
Being on time for your appointment is greatly appreciated and a courtesy to other clients. We want to make sure you receive the benefits of your full ser vice and that others following your appointment will have the same opportunity. Please arrive at least 15-30 minutes prior to your appointment. This will allow you time to change into a robe and slippers and relax before your service.
For Women: Arriving early will allow you to enjoy our steam room, hot and cold plunge pools, and spa eatables. To ensure your next appointment with your preferred therapist at the time you desire, we recommend you schedule your appointment during checkout. If you ever feel you would be more comfortable or better served by another staff member, please let us know.
CANCELLATIONS/NO SHOW POLICY
To avoid being charged for your appointment, we request a minimum of 24 hours notice for any single service cancellation and a 48 hour notice for multiple services or spa packages cancelled. Special requirements may apply for group bookings. A $25 fee will be charged for a late cancellation.
No show policy: Scheduling and timely rendering of our services is an integral part of our customer satisfaction. Accordingly no shows will be charged in full for all scheduled appointments. Gift certificates may be forfeited if not in compliance with the no show policy.
CELLULAR PHONES
For the courtesy of other clients, please turn all cell phones off or on silent. If needed, please ask a Spa employee for help.
CHILDREN
Children ages 12 and up can receive a few select spa services, such as: nail treatments, cosmetic applications, refresher facial, acne facial, and refresher massage. Bergamos Spa Retreat must have signed written parental approval and a parent present at the time of the appointment.
For the protection of your minor child, parents should instruct the minor child not to remove undergarment clothing from the waste down during a facial or massage treatment. All minor child appointments must have a same sex therapist to receive the service, therefore some treatments might not be available depending of our current staff.
For the comfort of all spa clients, children under the age of 18 will not have access to the spa relaxation areas.
For the courtesy of others, children under the age of 12 are not allowed in the spa area with the exception of Tuesdays "Teen Night" from 5pm-7pm.
DEPOSITS
We require a credit card number to hold all reservations, a deposit for large parties of 3 or more is required. If you are scheduling an appointment for another person you are responsible for the cancelation policy on all services you scheduled..
GIFT CARDS (CERTIFICATES)
Gift Cards bought at the Friendswood spa are for Friendswood spa only and cannot be used at the River Oaks location. For your convenience all gift certificates are in the form of a Bergamos gift card. You must present this card when redeeming your certificate. Gift certificates are for a cash value. Gift cards (certificates) are not refundable once purchased, or replaceable if lost or stolen. Gift Cards may not be used for gratuity. You may always reload or add money to your Bergamos Spa Retreat Gift Cards. Effective 1/1/10, all Gift Card's value will be reduced by 25% of the original purchase value 2 years from the date of purchase, and then an additional 25% of the original value per year until the gift card balance reaches zero.
GRATUITIES
Tipping is always left to the discretion of our clients. Unless noted, gift certificates for our spa packages do not include gratuities. A usual tip for a spa service ranges from 15%-20%. Our check out desk will be happy to process your tips.
Spa Finder and Spa Wish Gift Certificates
Bergamos Spa Retreat is happy to accept SpaFinder and Spa Wish Gift Certificates. Once a SpaFinder or Spa Wish gift card is used any remaining balances are put onto your account to future use. We cannot give back a SpaFinder or Spa Wish gift card once presented.
